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Johnson Insurance Connect FAQs

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General

General

Q: What should I do if I have to report a claim?

A: Review these options to submit a claim:

Q: How do I get a copy of my auto ID cards?

A: Proof of insurance is required for many instances. You now have your Auto ID cards with a click of a button. Available online or on the app, click Auto ID Card and select the vehicles to view or email yourself a copy of the card. If you access the Auto ID card feature through the app, your card will appear on your phone.

Q: When I submit changes when are they effective?

A: When a change is submitted via Johnson Insurance Connect, a notice is sent to Johnson Insurance and will be processed by your agent. The agent will provide you with a confirmation once the changes are effective. For your protection, coverage cannot be bound or changed via voice mail, email, fax, or online via the agency's website, and is not effective until confirmed directly with a licensed agent.

Q: Why are my vehicles or drivers listed twice?

A: You may find your vehicles or drivers listed twice if you have an Auto and Umbrella policy. The person or the vehicle is not covered twice by any policy. The listing of the vehicles and drivers is based on how the data is stored with the insurance company.

Q: Why am I receiving emails from @CSR24.EMAIL?

A: CSR 24 is the application that supports Johnson Insurance Connect. The automated responses sent from @CSR24.EMAIL are generated when you make a policy change, submit a claim, or request information from us. The emails confirm the request you submitted has been sent for review by your agent.

Q: How do I add, change or remove a driver?

A: Click on Driver Changes to view the list of drivers on your policy. You may request to add and or delete a driver to the policy. Your request will be submitted to your Johnson Insurance personal service team and we will update your policy accordingly.

Q: How do I add, change or remove a vehicle?

A: Click on Vehicle Changes to view a list of vehicles on your policy. You may request to add and or delete a vehicle on your policy. Your request will be submitted to your Johnson Insurance personal service team and we will update your policy accordingly.

Q: How do I make a payment?

A: Please refer to your policy information for resources on how to make a payment. Many of the insurance companies we represent provide multiple payment options. Please note changes submitted through email or Johnson Insurance Connect are not bound, amended or changed until confirmed by a licensed agent. We will reply to your request within the next business day of your request.

Q: How do I contact my agent?

A: You may contact your agent via their direct phone number or email. Our team is also available Monday through Friday 8 am to 5 pm by calling 800.236.5546 or emailing personalinsurance@johnsonins.com.

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