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DepositPartner FAQ

Return to FAQs   General   Scanners   System   Passwords   Multi‐Factor Authentication (MFA)

General

Q: How does DepositPartner work?

A: DepositPartner is a web‐based software product that allows a business to send check deposits to the bank without leaving the office. Using a special check scanner, an image is created of the front and back of each check. These images are sent electronically to the bank for deposit.

Q: What do I do with the paper checks after I scan and transmit the file?

A: The paper checks must be stored in a secure, fire resistant area for 30 days and then destroyed by shredding or burning.

Q: Can a Sole Proprietor (DBA) use DepositPartner?

A: Yes, any business type can use DepositPartner.

Q: Does the system accept Postal Money Orders, Cashier Checks, or Travelers Checks?

A: Yes, as long as the image is clear and the dollar amount can be read. DepositPartner accepts any valid US check.

Q: Are there any items that cannot be processed on DepositPartner?

A: Cash and foreign checks cannot be processed through DepositPartner. In some situations, the scanner may not be able to read critical check information. In those circumstances, the original check will need to be deposited at a branch.

Q: How do I redeposit a Non‐Sufficient Funds (NSF) item though the scanner?

A: If a deposited item is returned, it will be in the form of an Image Replacement Document (IRD). You can scan the IRD through the scanner just like a check.

Q: Where can I view a demo?

A: Click here to view the DepositPartner demo.

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Scanners

Q: How are the scanning equipment costs debited from my account?

A: Johnson Bank is not the seller of the scanning equipment, so the equipment fee is directly debited from your Johnson Bank checking account by our authorized dealer, Superior Press. Last revised 1.06.15 Page 2

Q: Can I buy my scanner elsewhere?

A: No, you must purchase the scanner from our authorized dealer, Superior Press. They have tested the scanner thoroughly and have a warranty program in place for you. There is no ‘mark‐up’ to the cost of the scanner. In fact, the price you charged for the scanner receives a volume discount specifically for Johnson Bank clients.

Q: Can I use a different scanner than the one you recommend?

A: No, Johnson Bank has selected and tested the DepositPartner software specifically on our recommended scanners. If another scanner is used, it may not work. When using a scanner not recommended by us, we are not able to guarantee the quality of the images and will not be able to assist you if you experiences problems or issues with the scanner.

Q: What is the life expectancy of the scanner?

A: The life expectancy of a scanner depends on the environment, clean/care of the scanner, transaction volumes, etc. If proper upkeep of the scanner is met, the life expectancy is approximately 2‐5 years.

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System

Q: How do I know if I meet the System Requirements for DepositPartner?

A: Your Johnson Bank Treasury Management Relationship Manager will give you a list of the system requirements that must be met to use the product. They will be able to help you determine whether you need to add any hardware or software to use DepositPartner.

Q: Can any browser work with DepositPartner?

A: Internet Explorer is the only certified browser that works with all supported scanners and all applications of DepositPartner. Other browsers, such as Firefox, Chrome, and Safari are supported with specific scanners when using the DepositPartner web application.

Q: Will I need to open a new port on my firewall to use DepositPartner?

A: Ports 80 and 443 need to be opened bi‐directionally for DepositPartner to work.

Q: How do I know the data is secure over the internet?

A: Johnson Bank has a SSL certificate that uses 128‐bit SSL encryption for all transmissions. This is the same encryption technology that allows you to securely make online purchases with your web browser.

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Passwords

Q: How many password attempts will I have before getting locked out of DepositPartner?

A: A user will get locked out of DepositPartner after three unsuccessful login attempts. To have your account reset, you will need to contact your company administrator if you use the web application. If you use the desktop application, you will need to contact the Treasury Management Support Center at 877.236.2739.

Q: What are the password requirements?

A: User passwords need to be at least 8 characters in length and must include at least one number and one special character (@, #, !, %).

Q: How often do I need to change my password?

A: Passwords expire every 90 days. The system will prompt you to change your password. If you would like to change your password prior to being prompted, you can either change your password under the tools option on the desktop application once signed into DepositPartner, through the My Profile tab on the web application, or you will need to contact the Treasury Management Support Center at 877.236.2739.

Q: Why do I have to provide my email address?

A: To add another layer of protection, temporary passwords are automatically sent to the User email address when the user is first created or when a password reset is requested. Temporary passwords are active for 14 days.

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Multi‐Factor Authentication (MFA)

Q: Why do I have to enroll in MFA?

A: The Multi‐Factor Authentication is part of the DepositPartner login process. This process places a cookie on your computer, which then registers that PC. This helps to ensure that no unauthorized parties are able to access confidential information.

Q: I don't want to register my computer and I can't get past the login page?

A: With enhanced security, in order to be able to use DepositPartner, your computer will have to be registered. The registration process saves a cookie to that particular computer which allows better protection should your computer software be accessed by unauthorized parties.

Q: Why are you asking for my phone numbers?

A: To further enhance security, the Multi‐Factor Authentication process will include a section to collect contact phone numbers for future security verification. This will provide another layer of verification to protect the confidential information within the DepositPartner application.

Q: Do I have to provide a home, work, and mobile phone number?

A: No, only one contact phone number is needed, but providing more allows for various contact options for future security verification. Last revised 01.06.15, Page 4.

Q: What if I don't want to provide my phone numbers?

A: At this time, entering a contact phone number is not required. However, future Multi‐Factor Authentication enrollments will require an additional layer of security verification through the use of a contact phone number.

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Contact Us

You can also call 888.769.3796

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