Do not open e-mail attachments that are from unknown sources, as
these emails often contain virus and worm infections.
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What browser is recommended for use with Online
Banking?
For the best online bank performance recommend you use:
Please use these links to download the latest version of your
browser:
Microsoft®
Internet Explorer
Mozilla® Firefox
Apple® Safari
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While trying to go back to a previous page I
received a message to enter my User ID and password. Why did this
happen?
Sometimes when you use your browser's back button it will cause
you to be logged out of Johnson Bank Online Banking. For security
reasons, some pages are automatically expired so that you cannot
return to them. Instead of using the browser's back button you
should use the navigation toolbar found at the top of your online
banking page.
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Why do I get a "Certificate Expired" error message
when I try to access Johnson Bank Online Banking?
You will receive this error message when you are using a browser
older than the supported versions. To resolve the problem, upgrade
your Web browser to the newest version.
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How can I tell if I have a secured connection to
Johnson Bank Online Banking?
The visual indicators of a secured connection vary from browser
to browser, however with all browsers, if https is in the address
bar, the "s" means you have a secure connection.
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What do I do if I receive the following message:
"Server is busy or is not responding"?
You will want to check the location/address box and make sure
that the address was typed properly. A complete web address is in
the format http://www.johnsonbank.com.
Sometimes you will receive this message when the server is busy.
Try again and the connection should be established. If after three
attempts you cannot establish a connection, please call the Johnson
Customer Support Center at 888.769.3796. Specialists are available
Monday through Friday from 8:00 a.m. to 7:00 p.m. (CST) and
Saturday from 8:00 a.m. to 1:00 p.m. (CST)
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Help Sources
If you still have questions regarding your browser, we encourage
you contact the company that created it. However, if you have any
questions regarding Johnson Bank Online Banking you should contact
the Johnson Customer Support Center at 888.769.3796. Specialists
are available Monday through Friday from 8:00 a.m. to 7:00 p.m.
(CST) and Saturday from 8:00 a.m. to 1:00 p.m. (CST).
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Am I able to change my User ID?
Yes, you can change your User ID at any time. First, log into
your Johnson Online Banking account. From the top navigation bar,
select 'User Options', then 'Change User Id' Don't forget to click
the 'Accept' button when you are done making your changes.
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How long will my account activity be available in
Online Banking?
You will be able to access 90 days of history on your accounts
within online banking. If you need to access account history older
than 90 day, please refer to your online statements. Online
Statement history is available for a rolling 24 months.
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What types of accounts can I see in Online
Banking?
You can see all of your deposit accounts (checking, savings,
money market and CDs) lines of credit and loan accounts on which
you are a signor.
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When I try to sign in to Online Banking I receive an
error message saying that I had an invalid login attempt. What does
this message mean?
It is possible that you have entered your username and/or
password incorrectly. The password is case sensitive, so we
recommend that you verify that your Caps Lock button is either on
or off, depending on how you initially entered it, and that you
have typed the password correctly. Also, when entering your
username, make sure you do not include the dashes or spaces. If you
still are unable to access your account information, call the
Johnson Customer Support Center at 888.769.3796. Specialists are
available Monday through Friday from 8:00 a.m. to 7:00 p.m. and
Saturday from 8:00 a.m. to 1:00 p.m. (CST).
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What does it mean when a transaction is titled
'Memo', and why isn't my balance updated after these
transactions?
When you see a transaction titled Memo, this means that the
transaction is pending against your account. An updated balance
will not reflect next to a Memo transactions until it has cleared
you account. It will generally take 1-2 business days for a Memo
transaction to clear.
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Why do I receive the message MTT TRANSFER
RELATIONSHIP NOT ESTABLISHED when trying to make an account
transfer?
You will receive this message when there is no transfer
relationship set up between your accounts. Your Johnson Bank
accounts are not automatically liked for transferring. If you would
like to set up a transfer relationship between your accounts, you
can do so by visiting your local Johnson Bank, or by clicking on
the 'Secure Contact' option in the top navigation bar to send a
secure email to the Johnson Customer Support Center.
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Can I transfer funds from my Home Equity, Premier
Line of Credit or Classic Line of Credit into my checking or
savings account?
Yes, you can. In order to transfer from your Line of Credit, an
authorization form will need to be signed. Please contact your
Johnson Bank Relationship Manager or the Johnson Customer Support
Center at 888.769.3796. Specialists are available Monday through
Friday from 8:00 a.m. to 7:00 p.m. (CST) and Saturday from 8:00
a.m. to 1:00 p.m. (CST).
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Can I view and print my check images through Johnson
Bank Online Banking?
Yes, simply pull up your account history and click on the check
number link to view the check image. To print, use the print icon
on your tool bar. If the paper check you wrote was converted to an
electronic check by the payee or their processor, an image will not
be available.
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Can I download or save my check images?
Yes. To download or save your check image right click on the
check image and choose "Save Picture As". **Please be aware that
images saved on a PC or emailed are generally not secure.**
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How do I register for Bill Pay through Johnson Bank
Online Banking?
You may register for Bill Pay, by clicking on the bill pay icon
on the top navigation bar after signing into your Online Banking
Account. First you will be requested to read and accept Johnson
Bank's authorization disclosure. Failure to accept the disclosure
terms prevents the registration process from proceeding. After the
disclosure is agreed to, you will be prompted to complete the
online registration form. Once this form is submitted you will be
enrolled in Bill Pay.
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When can I start using Bill Payment?
You may begin using Bill Pay immediately after your online
application has been submitted.
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Can I place a stop payment on a bill pay check
through Online Banking?
No, at this time this feature is not available. To make a stop
payment, you will want to contact the Johnson Customer Support
Center at 888.769.3796. If you wish to cancel a recurring payment,
you may do so within Bill Pay by clicking cancel under the payment
listed in the Pending Payment Section on the right side of the
screen. Remember this must be done at least 24 hours before the
payment is going to be processed.
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How are my bills actually paid?
Johnson Bank's Online Banking transmits all bill pay requests to
our bill pay provider Monday through Friday around 9:30 p.m. CST.
The next business day your payment is sent. Typically you will see
the funds deducted from your account within two business days
following the transmission of the payment.
Be certain to review your bills carefully for the correct
address. Many companies direct you to an address other than what is
listed on the envelope when using alternative delivery means. If it
is an electronic payee, the system may reflect a different address
than your bill. Please do not change this as the system
automatically updates addresses for electronic payees.
Please remember that the transmit date is not the day your payee
will receive your payment. It is the day the bill payment process
begins. The payment must still be processed and sent electronically
or by check through the mail. Allow 3 business days for companies
to receive payments sent electronically, and 5 business days for
payments sent by check. You will see the method of payment
displayed on the Payee or Schedule Payments screen.
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Is there a dollar limit per payment sent through
Online Banking?
Yes, the maximum dollar amount per payment is $9,999.99.
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Is there a maximum dollar amount per day for all
combined payments through Online Banking?
Yes, the maximum amount per day for all combined payments is
$19,999.99.
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Can I make a payment to a government agency through
Online Banking?
Yes, you can make a payment to a government agency. The
following are examples of government agencies included:
Although we offer this payment option, keep in mind that
Johnson Bank has limited ability to research any problems with a
payment to a government agency due to the government's strict
adherence to the Consumer Privacy Act. Also keep in mind that these
payments might not be processed by the government on a timely basis
without the attachment of government forms.
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Can I make a payment to my Home Equity, Premier, or
Classic Line of Credit Account through Online Banking?
Yes, you can make a payment to your Line of Credit through
Online Banking in two ways. Keep in mind, if you make a payment
within 10 days prior to your due date the funds will be applied to
your scheduled payment amount. If you make a payment after your due
date, the funds will be applied directly to your principal balance
as long as your scheduled payment has been satisfied.
Keep in mind that these payments will be in addition to any
automatic payment that is already set up with your checking account
each month.
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Can I make an additional principal payment to my
loan accounts?
No. You cannot make a principal only payment through Bill Pay,
however, you can make a principal only payment by using the account
transfer link within online banking. Be sure to click the principal
only button at the bottom of the screen when making this type of
payment.
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What if I need a copy of a check that was sent
through Bill Pay?
Contact the Johnson Customer Support Center at 888.769.3796.
Specialists are available Monday through Friday from 8:00 a.m. to
7:00 p.m. (CST) and Saturday from 8:00 a.m. to 1:00 p.m. (CST). If
you need a check copy from your regular paper checkbook, you may
use the User Form feature in Online Banking to submit your request
electronically.
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Can I make a payment to a business or person outside
of the United States?
No, payments sent through Bill Pay can only be sent within the
United States.
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What are the bill payment non-processing days?
New Year's Day
Birthday of Martin Luther King, Jr.
President's Day
Memorial Day
Independence Day Observed
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day
*Holidays that fall on a weekend will be observed the following
Monday.
Please take these dates into account when scheduling payments as
they are not considered a bill pay processing day. When scheduling
payments allow three business days for companies to receive
payments sent electronically, and five business days for payments
sent by check. You will see the method of payment displayed on the
Payee or Schedule Payments screen.
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Financial Information Center Article:
Online Security Tips
MEMBER FDIC